Shipping & Delivery

Effective date: October 11, 2026

Shipping destinations

Bolleku LLC, trading as Bollëku, currently accepts orders for delivery within the United States. Available services depend on the piece’s dimensions, condition, value, destination and carrier coverage. International delivery is not currently offered.

Delivery charges

Delivery arrangements depend on the piece:

• Complimentary shipping: Eligible pieces include standard packing and delivery within the United States at no additional charge.

• $200 per piece: Pieces assigned this rate carry a $200 packing and delivery charge for each piece purchased. Two qualifying pieces total $400; three total $600. Complimentary-shipping pieces add no standard delivery charge.

• Separately quoted delivery: Pieces identified as requiring a separate quote have additional packing, insurance and delivery charges. Those charges are excluded from the checkout total and provided for approval before dispatch.

An order may contain pieces from more than one group. The shipping amount displayed at checkout covers the applicable fixed charges only. It does not cover services for pieces marked “quoted separately.” A $0 or “Free” shipping display does not waive those additional charges.

Fixed delivery charges cover the standard service offered for the piece. Expedited delivery, in-home placement, unpacking, installation and other special requests are included only when expressly agreed. Any additional charge requires approval before the service is commissioned.

Orders requiring a delivery quote

You may place an order for a separately quoted piece before its delivery cost is confirmed. Your order confirmation records the pieces ordered and the amounts paid or authorized; the separately quoted delivery charges remain additional.

Contact info@bolleku.com before ordering if you prefer to review delivery arrangements first.

We will provide a written quote identifying the proposed services, charges and expected dispatch timeframe. Approval is required within three business days after the quote is sent, unless another deadline is stated in the quote or agreed in writing. A shorter deadline may be necessary because of payment authorization limits or service availability.

Bollëku will not commission separately charged specialist packing or transport without your approval. If you decline the proposed service, contact us to discuss an alternative delivery arrangement or collection, where available. Alternative arrangements are subject to Bollëku’s approval.

If suitable delivery arrangements cannot be agreed within the applicable deadline, Bollëku may cancel the affected piece and release it for sale. Any payment collected for that piece and its unprovided delivery services will be refunded promptly, including applicable tax. An uncaptured payment authorization will be voided or adjusted where possible.

Cancellation of one piece does not automatically cancel other confirmed pieces in a mixed order. Any payment adjustment will account for the pieces that remain in the order.

Payment authorization and capture

Where supported by the payment method, Bollëku will seek to authorize payment without capturing it while a required delivery quote awaits approval. An authorization may temporarily reduce your available balance or credit.

Payment behavior and authorization periods vary by provider. Some methods collect payment immediately; Bollëku does not guarantee that every checkout payment will remain an authorization only. Your order confirmation records the amounts paid or authorized.

If an authorization expires before arrangements are complete, a new authorization or another agreed payment method may be required. We will contact you if further payment action is needed.

Your bank or payment provider controls how quickly a voided authorization disappears or a refund becomes available.

Bank transfers: Dispatch follows confirmation that payment has been credited to Bollëku’s account and completion of the agreed delivery arrangements. Reservation and payment deadlines will be provided in writing with the transfer instructions.

Final-sale orders and specialist costs

Final-sale terms apply as described in our Refund Policy, subject to the separately quoted delivery arrangements above and applicable legal rights.

Any custom packing, crating or other specialist expense intended to be nonrefundable must be specifically disclosed and approved in writing before it is incurred. Where permitted by law, an agreed cancellation may remain subject to those approved, nonrecoverable costs.

No undisclosed cancellation or restocking charge will be imposed. Approved expenses will not reduce a refund that applicable law requires in full.

Handling and dispatch

For standard orders, dispatch is normally within 2–4 business days after payment and the information needed to fulfill the order have been received, unless a different timeframe is disclosed before purchase.

Separately quoted shipments follow the dispatch timeframe stated in the approved delivery arrangements. We will communicate any material delay while those arrangements are being finalized.

Business days exclude weekends and US public holidays. Expedited shipping affects carrier transit time and does not automatically shorten handling time. Tracking is supplied after dispatch when available.

If Bollëku cannot dispatch within the applicable promised timeframe, we will provide notice and the delay or cancellation options required by applicable law. Payment authorization, order review and delivery-quote approval do not remove those obligations.

Carrier transit estimates are not guarantees unless expressly identified as such.

Packing, shipment coverage and special services

Bollëku selects packing and transport arrangements appropriate to the piece and the agreed service. Specialist shipments may require crating, freight transport, signature receipt or a scheduled appointment.

Insurance or other shipment coverage depends on the item, carrier and service. Full-value coverage is not universally available for art, antiques or collectibles and is not promised unless confirmed in writing.

For separately quoted shipments, the written arrangements identify the services and any shipment coverage included. In-home placement, unpacking, installation and white-glove service are included only when expressly stated.

Delivery information and receipt

Provide an accurate delivery address and disclose any access restrictions relevant to the shipment. Ensure an authorized recipient is available when the agreed service requires a signature or scheduled appointment.

Contact Bollëku before requesting an address change. Changes are subject to verification, carrier availability and approval of any additional cost.

Missed appointments, incorrect addresses or undisclosed access restrictions may result in additional carrier, redelivery or storage costs. Where further services are necessary, we will explain the proposed charges and obtain approval before commissioning them.

Shipment issues and damage

Inspect the piece and packaging upon delivery. Report visible damage promptly, preferably within 48 hours, and retain the packaging. Send photographs of the piece, damage, packaging and shipping label to info@bolleku.com.

This requested reporting period does not remove applicable legal rights. Do not clean, repair, restore or discard a damaged piece before contacting us.

For shipments arranged by Bollëku, contact us about unexpected tracking delays, missing deliveries or transport damage. We will coordinate the investigation and applicable carrier or insurer claims. You are not required to pursue those parties alone before we address any remedy Bollëku owes you.

Returns, refunds and remedies for shipping damage, incorrect items or material discrepancies are governed by our Refund Policy and applicable law.

Questions and applicable rights

For delivery questions, quotes or order assistance, contact info@bolleku.com.

This policy supplements our Terms of Service and Refund Policy. Nothing in it excludes rights or remedies that applicable law does not permit us to exclude. Changes apply prospectively and do not alter previously confirmed purchases without agreement or a legal requirement.